Sign into Showmax using your mobile number: it's so easy!

Showmax has made it easier and safer for you to access your account using your mobile number as a unique identifier. 

Adding a phone number to your account:

• Makes sign-in easier
• Improves account security
• Helps you regain access if you ever forget your password

Logging in with your mobile number is quick and convenient, so you can start enjoying your favourite shows in no time!

How to verify your number

For new subscribers

• Visit Showmax.com.
• Select "Sign Up".
• Choose your plan and customise it.
• Create your account by entering your email, password, and mobile number.
• Verify your mobile number with the OTP sent to you.
• Add your payment method.
• Start watching!

For existing subscribers

You can still log in using your email address, but we recommend adding your mobile number for extra security. Here’s how:

• Go to Showmax.com.
• Sign in to your account.
• Click on "Account" in the top right corner.
• Select "Settings".
• Click on "Update Mobile Number".
• Enter your mobile number.
• Enter the OTP sent to your mobile.
• Start watching!
• Enjoy seamless access to your favourite shows with your mobile number!

Showmax mobile number as unique identifier: frequently asked questions

1. Why is MultiChoice changing the unique identifier from email address only to including mobile number for Showmax customers?

MultiChoice is adding the unique identifier as mobile number to improve contactability and reach customers more effectively.

2. When did the Showmax mobile number unique identifier change take effect?

The Showmax mobile unique identifier change took effect on 31 August 2024.

3. Which countries will the Showmax mobile number unique identifier change apply to?

The change will apply to all African markets where Showmax operates.

4. Does this mean that customers will only be able to sign in using their mobile number and not their email address?

No, existing customers can still sign in using either their email address or a verified mobile number.

5. What should I do if I want to sign in using my mobile number instead of my email address as an existing customer?

Existing customers will need to verify their mobile number to sign in using that number.

6. What is the process of verifying mobile numbers for existing customers?

Customers should sign in to their Showmax account via Showmax Web. Then, click on Account at the top right corner, select Settings, and click on Update Mobile Number.

7. How do new customers sign up on Showmax?

New customers will need to provide a unique email address and unique mobile number upon Sign Up. The Mobile number will need to be verified via an OTP process before Sign Up can be completed.

8. As an existing customer what happens if I don’t verify my mobile number?

If you don’t verify your mobile number, you won’t be able to use it to sign in, as it won’t be a unique identifier until verified. However, you will still be able to sign in using your email address.

9. As an existing customer, am I forced to verify my mobile number?

Existing customers are not forced to verify their mobile numbers, but doing so is beneficial for accessing Showmax through alternative methods.

10. What happens if someone verifies my mobile number before I get the chance to do so?

If someone verifies your mobile number before you do, it will become a unique identifier for their account. However, an OTP process will be used to validate the mobile number to ensure security.

11. What if I don’t receive the OTP via SMS? Can I request a resend?

You can request an OTP resend up to three times. Each OTP is valid for 10 minutes. If all three attempts fail, you must wait 30 minutes before trying again.

12. If I verify my mobile number, will I receive marketing information via SMS only or both SMS and email?

Customers will continue to receive marketing communications via both SMS and email. However, they will have the option of opting out of both types of marketing communications.

13. Will I be charged for verifying my mobile number?

No, verifying your mobile number is free of charge.

14. Will I be charged for the OTPs?

No, it’s free of charge.

15. What happens if someone accidentally verifies their Showmax account using my mobile number?

The OTP process helps prevent accidental verification. For any fraudulent activity, please contact support via live chat, email, or our social media channels.

16. Can I verify one mobile number across multiple Showmax accounts?

No, each mobile number can only be verified for one Showmax account.

17. What happens if I have registered my mobile number in multiple Showmax accounts?

You will need to verify your mobile number with one account, making it a unique identifier for that specific Showmax account. For the other accounts where your mobile number is captured, you will need to update it to a different/unique mobile number in order to verify it.

18. Can I reset my password using the mobile number after I have verified it?

No, password resets can only be done via email. Mobile numbers cannot be used for password resets.

19. Do I have to verify my email address as well?

No, verifying your email address is not necessary, but a notification will be displayed under your Account Settings encouraging you to do so.

20. Is there a limitation to how many times a customer can verify a mobile number if they change their number?

Currently, there is no limit on the number of times a user can update and verify their mobile number.