28 January 2024
5 things to know about the new Showmax
Showmax is changing. Here’s what you need to know about the move to the new Showmax platform.
1. You need to download a brand-new app
Why? The new Showmax is a completely new streaming platform, powered by international streaming giant Peacock. Everyone has to get the new app on all devices.
It’s quick and easy to download the new app. Just wait for an email telling you that your account has been migrated to the new Showmax, or follow the instructions on screen when you next open your Showmax app on your mobile phone, smart TV or other device.
Find out more about downloading the new app on your mobile device and on your smart TV here.
Having trouble? Check if your device is supported by the new Showmax app.
2. You need to create new profiles
The new Showmax is not an upgrade – it’s a totally new app. You will have to set up your profiles from the beginning and choose fun new avatars for up to six profiles.
Follow the instructions when you download the new app, or click on your account icon. If you have kids, set up a kid-friendly account and add a PIN to your adult profiles to make sure kids only see shows rated for their age group.
Once set up, each profile will benefit from Showmax’s powerful recommendation engine that will learn from viewing habits to recommend the right shows.
3. Your downloads and watchlist won’t move across
As the app is completely new, your watchlist, continue watching and downloads list won’t be making the move to the new Showmax with you.
We understand that is frustrating, but there’s so much incredible new content coming in February that we know you’ll find lots to love!
4. There might be one or two issues
While we’ve worked hard to make moving to the new Showmax as easy as possible, there may be some issues during the process. We’re aware that some episodes and seasons of shows you love haven’t yet made it onto the new Showmax platform.
We’re working on getting the entire Showmax library back online as soon as possible, and we’ll have you back to binge-watching your faves soon.
Need more help?
- The Showmax Help Site: Find troubleshooting articles, as well as Showmax Live Chat and other contact information.
- Showmax Live Chat: Chat live with a customer care agent for immediate assistance. Check if the FAQs answer your questions, and if not, scroll to Still Need Help? Clicking on Sign In or Problems Signing In will bring up the Live Chat box.
- Email Showmax: help@showmax.com will get you help in all countries.
5. There are new Showmax plans
Football fan? The new Showmax Premier League plan offers all 380 PL games live to your mobile device at an unbeatable price.
If you just want to be entertained by Showmax Originals, hit international and local series, movies and kids’ shows, choose Showmax Entertainment or Showmax Entertainment Mobile.
Or, if you love everything, choose to bundle two of these packages together. Sign up here.
Want to know more? Read about some of the great features of the world of new Showmax
Original African stories by local talent
Empini S1-2
Empini is a high-stakes, action-packed drama set in the ruthless, corrupt world of private security. Season 2 is now streaming, with new episodes every Tuesday.
Made in South Africa
Youngins S1-2
Stream Tshedza Pictures’s first teen drama, Showmax Original Youngins. S1 and S2 are ready to binge.
Made in South Africa
The Real Housewives of Durban Seasons 1-5
Our eThekwini queens are back with a brand-new season. Stream Season 5 now, with new episodes every Friday.
Made in South Africa
Unfollowed S1-2
Unfollowed examines cancel culture in social media through real-life stories of South African celebs. Stream S1-2 now on Showmax.
Made in South Africa
The Mommy Club S1-3
The Mommy Club sees glamorous Jozi momfluencers navigating the the cutthroat world of “it” moms. Stream S3 now, with new episodes every Saturday.
Made in South Africa
Adulting S1-3
Four best friends go through the hoops of life, love and everything else. S3 is now streaming, with new episodes landing every Saturday.
Made in South Africa
The Chocolate Empire S1
The Chocolate Empire follows JB Mauzo, who was recently released from prison, as he rebuilds his life. Stream now, with new episodes every Thursday.
Made in Kenya
Breekpunt
Breekpunt is a tennis drama about a gutsy teenager fighting for the chance to compete in international tennis. Stream now, with new episodes on Mondays.
Made in South AfricaTake Me Home S2, now streaming
Stream new episodes of The Chocolate Empire
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An easy guide to 10 alien invasions
From Teacup’s Assassins and Harbingers, to A Quiet Place’s Death Angels, we break down what to expect when aliens take an interplanetary holiday to raise hell on Earth.
10 inspiring villain origin stories on Showmax
If you want to become a superhero just get bitten by a spider or find some tacky magic jewellery, loser! If you want to become a villain, though, that takes hard work – just ask Knull in Venom: The Last Dance.
The Ballad of Songbirds & Snakes, plus 10 real-life revolutionaries
Discover the origins of The Hunger Games in The Ballad of Songbirds & Snakes, and then stream 10 more shows and movies about real-life revolutionaries.
7 iconic Gen Z characters in series and movies on Showmax
Documentary series The Habits of Gen Z asks defining questions about South Africa’s youth. So we’ve turned to 7 series and movies to place Gen Z in a global context.