How to get the new Showmax app

23 January 2024

How to get the new Showmax app

Between 23 January and 12 February 2024, existing Showmax customers will receive an email with instructions on how to upgrade to the new Showmax app. If you haven’t been on Showmax in the past 12 months, you won’t automatically be upgraded. We’d love to have you back, though, and it’s quick and easy to download the new app. 

Until you receive the email, keep streaming as usual. 

How do I get the new app? 

I’m an existing subscriber 

  • Wait for an email from Showmax telling you that your account has been moved to the new Showmax. 
  • Follow the link in the email, and download the new app on your device. 
  • If you’ve forgotten your password, click the button that says “I don’t know my password” and a password reset link will be sent to you. 
  • Set up your new profiles – up to six – and you’re ready to start streaming. It’s that simple. 
  • If your account hasn’t yet been moved to the new Showmax, you won’t be able to upgrade to the new app. We know you’re as excited as we are to check it out – don’t worry, we’ll get to you. 

How do I download the Showmax app on my mobile devices?

  • Visit the App Store or Google Play Store on your device.
  • Search for Showmax.
  • Install the free Showmax app that appears in the search results.
  • Log in with your Showmax account to enjoy seamless streaming and downloading.
  • (You must set up your account on the Showmax website before logging in on the app. If you don’t remember your username, you can find it in the My Account section on showmax.com.)

How do I download the Showmax app on my smart TV?

To start streaming with Showmax, download our app by following these steps:

  • Search for the Showmax app on your smart TV app store.
  • Install the free Showmax app that appears in the search results.
  • Log in with your Showmax account to enjoy seamless streaming and downloading.
  • (You must set up your account on the Showmax website before logging in on the app. If you don’t remember your username, you can find it in the My Account section on showmax.com.)

I’m a new subscriber 

  • Go to preview.showmax.com and create a Showmax account. You’ll need to create an account on the web before you sign in on another device. 
  • Go to the app store on your mobile device or smart TV, and search for Showmax. Make sure you download the new Showmax app (not Showmax 1.0).
  • Follow the prompts to sign in. 
  • Set up your new profiles, and start scrolling through the catalogue to find the content you love. 

Any problems? Contact support@showmax.com or Live Chat.

I’m a Showmax subscriber. Do I need to set up a new Showmax account? 

No. Your account details will be automatically moved onto the New Showmax app. You’ll get an email or notification from us. Then, download the new app or go the website and sign in again using your existing Showmax username (which will be the email address you used to set up your account) and password.

Why do I need to download a new app?  

Showmax is migrating onto a brand-new technology platform, powered by Peacock’s global streaming technology. The new Showmax app will start becoming available in app stores from 23 January 2024.

How do I set up profiles on Showmax? 

Find the content each person in your household loves more easily, and create up to six profiles on the Showmax app.

Set up kids’ profiles and set age restrictions so that you can ensure your little ones don’t see content that’s not appropriate for them. You can also protect your adult profiles with a PIN. 

For the first time, you’ll also be able to choose an avatar for each of your profiles. 

When you download the app, you’ll be prompted to set up profiles. If you want to edit your profiles later, just click on your account icon to edit or add.

How to change your app store country

Can’t find the new Showmax app? It’s possible that your device settings are set to a country or region outside Africa where Showmax is not available. You’ll need to do this in the Settings of your device, not in the Showmax app. Here are the countries where Showmax is available.

To download the Showmax app, ensure your device is set to one of the countries where Showmax is available.

To change country/region on iPhone or iPad

  1. Open the Apple Settings App.
  2. Tap your name, then tap Media & Purchases. 
  3. Tap View Account. You may be asked to sign in. 
  4. Tap Country/Region. 
  5. Tap Change Country or Region. 
  6. Tap your new country or region, then review the terms and conditions.
  7. Tap Agree in the top right-hand corner, then tap Agree again to confirm.
  8. Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.*

For terms and conditions and more, go to Apple Support. 

To change country/region on iPhone or iPad

  1. On your Android device, open the Google Play Store app.
  2. At the top right, tap the profile icon.
  3. Tap Settings > General > Account and device preferences > Country and profiles.
  4. Tap the country where you want to add an account.
  5. Follow the on-screen instructions to add a payment method for that country.

For terms and conditions and more, go to Google Support. 

For other devices, go to your device’s support website and search ‘Change country or region’. 

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