Got a Showmax account question?

18 March 2024

Got a Showmax account question?

If there’s anything you’re unsure about when it comes to managing your Showmax account, we’re here for you! Check out the FAQs below, or go to www.showmax.com/help.

How do I access my Showmax account?

  1. On the Showmax website select Sign In from the top menu.
  2. On the sign in screen, type in your email address and password then select the Sign In button.
  3. Select My Account on the top menu bar under your username.
  4. Here, you will see all the information about your account, such as your payment details, registered devices and more

How do I edit or update my profile?

  1. Sign in on the Showmax website.
  2. Select Account on the top menu bar under your username.
  3. You will now see all the options related to your account.
  4. Select Settings.
  5. Here you can make changes to your personal account information like your name, location and password.
  6. Save your changes by selecting Update.

How do I change my password?

  1. Sign in on the Showmax website and click on the icon in the top right corner.
  2. Select Account, then Settings.
  3. Select Reset password, and follow the instructions.

How do I retrieve my password if I’ve forgotten it?

  1. Select Sign In on the top menu of the Showmax website.
  2. Select Forgot Password.
  3. Enter the Showmax registered email address in the text box.
  4. Select Reset Password.
  5. Instructions on resetting your password will then be emailed to you – follow the directions and you’ll be able to reset your password in no time.

How do I sign out of the website?

Select Sign Out on the top menu bar under your username.

How do I manage my registered devices?

  1. Sign in on the Showmax website, and click on your icon in the top right corner.
  2. Select Account.
  3. Select Devices to manage your registered devices.

Please note: When you use a device to stream or download from Showmax it will be automatically be registered as one of your devices.

You may register up to five devices on your Showmax account. You may watch on two registered devices simultaneously: these are referred to as active devices.

Original African stories by local talent

Nilichoma on Showmax

Nilichoma

The Kenyan Showmax Original docuseries features celebs who received an unexpected windfall, and then blew it all. Premiering on 28 May 2024.

Original
/images/ke.svgMade in Kenya
Melissa de Vries as Frieda and Lee-Ann van Rooi as Suzette in Mince Jou Hare

Mince Jou Hare S1

Shimmy Isaacs’s laugh-out-loud sitcom about a factory worker who opens a hair salon in her home is streaming on Showmax, with new episodes on Mondays.

Original
/images/za.svgMade in South Africa
Untying Kantai on Showmax

Untying Kantai

Untying Kantai follows King Kantai, a man who has spent 30 years of his life working hard to provide for his family, only to be conned out of his life savings. Now streaming.

Original
/images/ke.svgMade in Kenya
BigGirl Small World on Showmax

Big Girl Small World

Big Girl Small World follows Ciku, a plus-size woman who stumbles through a journey of self-discovery after a humiliating scandal. Stream now, with new episodes every Wednesday.

Original
/images/ke.svgMade in Kenya
Siyabonga Thwala as Khaya and Nambitha Ben-Mazwi as Ndoni in Empini on Showmax

Empini S1

Empini is a high-stakes, action-packed drama about Ndoni, a deeply troubled private security bodyguard in search of answers. Stream now, with new episodes every Thursday.

Original
/images/za.svgMade in South Africa
Original Sin: My Son The Killer on Showmax

Original Sin: My Son The Killer

Original Sin: My Son The Killer follows the murder of Andrea Venter by Gerhard Jansen van Vuuren, who then went on the run from South Africa to Brazil.

Original
/images/za.svgMade in South Africa
Tracking Thabo Bester on Showmax

Tracking Thabo Bester

From the makers of Devilsdorp and the director of Convict Conman comes the true-crime documentary South Africa has been waiting for. All the episodes are streaming on Showmax.

Original
/images/za.svgMade in South Africa
The Illuminated S1 on Showmax

The Illuminated

The Showmax Original docuseries The Illuminated explores different religious movements in South Africa. All episodes now streaming.

Original
/images/za.svgMade in South Africa
Step into the world of Empini, now streaming
Ultimate Girls Trip SA: What happens in Jamaica?