How to get the Showmax app

If you’re a new customer – or a returning customer who hasn’t been on Showmax for a while – you’ll need to download the most recent Showmax app. Luckily, it’s quick and easy to download.

How do I download the Showmax app on my mobile devices?

• Visit the App Store or Google Play Store on your device.
• Search for Showmax.
• Install the free Showmax app that appears in the search results.
• Log in with your Showmax account to enjoy seamless streaming and downloading.
• (You must set up your account on the Showmax website before logging in on the app. If you don’t remember your username, you can find it in the My Account section on showmax.com.)

How do I download the Showmax app on my smart TV?

To start streaming with Showmax, download our app by following these steps:

• Search for the Showmax app on your smart TV app store.
• Install the free Showmax app that appears in the search results.
• Log in with your Showmax account to enjoy seamless streaming and downloading.
• (You must set up your account on the Showmax website before logging in on the app. If you don’t remember your username, you can find it in the My Account section on showmax.com.)

I’m a new subscriber 

• Go to showmax.com and create a Showmax account. You’ll need to create an account on the web before you sign in on another device. 
• Go to the app store on your mobile device or smart TV, and search for Showmax.
• Follow the prompts to sign in. 
• Set up your new profiles, and start scrolling through the catalogue to find the content you love. 

Any problems? Contact support@showmax.com or Live Chat.

Why do I need to download a new app as a returning customer?  

In early 2024, Showmax migrated to a brand-new technology platform, powered by Peacock’s global streaming technology. Your Showmax customer profile should still exist – depending on how long you’ve been away – but you will need to download the most recent app on your devices.

How do I set up profiles on Showmax? 

Find the content each person in your household loves more easily, and create up to six profiles on the Showmax app.

Set up kids’ profiles and set age restrictions so that you can ensure your little ones don’t see content that’s not appropriate for them. You can also protect your adult profiles with a PIN. 

For the first time, you’ll also be able to choose an avatar for each of your profiles. 

When you download the app, you’ll be prompted to set up profiles. If you want to edit your profiles later, just click on your account icon to edit or add.

How to change your app store country

Can’t find the new Showmax app? It’s possible that your device settings are set to a country or region outside Africa where Showmax is not available. You’ll need to do this in the Settings of your device, not in the Showmax app. Here are the countries where Showmax is available.

To download the Showmax app, ensure your device is set to one of the countries where Showmax is available.

To change country/region on iPhone or iPad

1. Open the Apple Settings App.
2. Tap your name, then tap Media & Purchases. 
3. Tap View Account. You may be asked to sign in. 
4. Tap Country/Region. 
5. Tap Change Country or Region. 
6. Tap your new country or region, then review the terms and conditions.
7. Tap Agree in the top right-hand corner, then tap Agree again to confirm.
8. Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.*

For terms and conditions and more, go to Apple Support. 

To change country/region on iPhone or iPad

1. On your Android device, open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Settings > General > Account and device preferences > Country and profiles.
4. Tap the country where you want to add an account.
5. Follow the on-screen instructions to add a payment method for that country.

For terms and conditions and more, go to Google Support. 

For other devices, go to your device’s support website and search ‘Change country or region’.