How to download with Showmax: everything you need to know

One of the most useful features of the Showmax app for smartphones and tablets is that you can download series episodes and movies straight to your device, and have them available for offline viewing later.

It's a great way to save data and means you won't be at a loss for entertainment when out in the middle of nowhere with a slow or no internet connection.

Here are the questions most often asked about downloading with Showmax to help you out if you're stuck.

How do I download with Showmax?

Downloads are available on the Showmax app for smartphones and tablets. Downloading is not possible on laptops, computers or other streaming devices. Once downloaded, watch your downloads offline - no data needed.

• If you aren't already a subscriber, go to showmax.com to sign up.
• Download the new Showmax app to your tablet or smartphone.
• Open the app, and choose the series or movie you'd like to download. For series, you'll need to download each episode separately.
• Click on the Download icon - it's usually an icon of an arrow pointing down.
• Choose your download quality. To save space on your device, or to save data while downloading, choose a lower quality. 
• Downloads should start immediately.
• Once the download is complete, enjoy watching your movie or series episode offline.

Can I download Showmax on my laptop? What devices can I use?

It's not possible to download Showmax series and movies onto your laptop, smart TV, gaming console or Explora Ultra. Showmax downloads are only available using the Showmax app on compatible cellphones or tablets.

As long as you have the latest version of the Showmax app installed, and your device is supported by the new Showmax app, you'll be good to go. Check the list of supported devices.

How many series or movies can I download at once?

Download up to 25 different series episodes or movies at a time, per account. Note that one series episode counts as one title - you won't be able to download an entire season or series at once. To maximise the space on your device, make sure to select a lower download quality before downloading, as this will result in the smallest possible file sizes being downloaded.

How long do I get to keep downloaded shows for?

Each episode or movie will stay on your device for 30 days. After 30 days, it will be automatically deleted. You will be able to see exactly when each title expires, so it's totally transparent. You won't lose any of your downloads before then unless you uninstall the Showmax app on your device.

Once you start watching an episode or movie, you'll have 48 hours to finish it before it is deleted. So if your kids have already watched the episode of Peppa Pig you've downloaded for them onto your iPad, they will only have 48 hours in which to watch it again.

Where will I find my downloads in the app?

On the menu bar at the bottom of your screen, click the Download icon (the downward arrow).

Can I see my downloads on my phone when I log into Showmax on my tablet?

Yes. When you open your downloads in the app on your tablet, you will see three tabs: On this device, On other devices and Others.

• 'On this device' will show you the shows you've downloaded on your tablet.
• 'On other devices' will show you the shows on other devices (including your phone) that you've downloaded.
• 'Others' will show you the shows that other users of your Showmax account have downloaded.

Will my shows continue to download if I close the Showmax app while downloading?

Yes, they will continue to download in the background.

If I lose internet connection while downloading, will my shows continue to download?

No. By default, downloads are only possible on the Showmax app over a Wi-Fi connection. Once you are back in an area with Wi-Fi access, your downloads will pick right back up again.

But if you would like to change your app settings to allow downloads over your mobile data connection, click on your profile icon on the home screen.

Select Data Settings > Downloads and swipe to switch off Download on Wi-Fi Only. Note that doing so will incur data charges from your mobile provider.

How does downloading save data?

In two ways. One, if you only download over a free Wi-Fi connection, such as at a coffee shop or mall, you won't use any of your own data. And two, you can now watch your shows as many times as you like offline, which, of course, won't use any data either.

Why can't I see my downloads when I open the Showmax app?

You need to be signed in to see your downloads. Sign in, then try again.

Got a question that wasn't answered here?

Check out the FAQ section of the Showmax website.