18 March 2024

Got a Showmax account question?

If there's anything you're unsure about when it comes to managing your Showmax account, we're here for you! Check out the FAQs below, or go to www.showmax.com/help.

How do I access my Showmax account?

On the Showmax website select Sign In from the top menu.
On the sign in screen, type in your email address and password then select the Sign In button.
Select My Account on the top menu bar under your username.
Here, you will see all the information about your account, such as your payment details, registered devices and more

How do I edit or update my profile?

Sign in on the Showmax website.
Select Account on the top menu bar under your username.
You will now see all the options related to your account.
Select Settings.
Here you can make changes to your personal account information like your name, location and password.
Save your changes by selecting Update.

How do I change my password?

Sign in on the Showmax website and click on the icon in the top right corner.
Select Account, then Settings.
Select Reset password, and follow the instructions.

How do I retrieve my password if I've forgotten it?

Select Sign In on the top menu of the Showmax website.
Select Forgot Password.
Enter the Showmax registered email address in the text box.
Select Reset Password.
Instructions on resetting your password will then be emailed to you - follow the directions and you'll be able to reset your password in no time.

How do I sign out of the website?

Select Sign Out on the top menu bar under your username.

How do I manage my registered devices?

Sign in on the Showmax website, and click on your icon in the top right corner.
Select Account.
Select Devices to manage your registered devices.

Please note: When you use a device to stream or download from Showmax it will be automatically be registered as one of your devices.

You may register up to five devices on your Showmax account. You may watch on two registered devices simultaneously: these are referred to as active devices.

Browse Showmax

Adam to Eve

Blessing Lungaho stars in Adam to Eve, as a man whose world is turned upside down when a mysterious curse transforms him into a woman.

OriginalMade in Kenya

The Real Housewives Ultimate Girls Trip - Africa

The Real Housewives Ultimate Girls Trip - Africa brings together fan favourites from Nigeria, Kenya and SA. New episodes land on Showmax on Fridays.

OriginalMade in South Africa

Unspoken War

Six-part docuseries Unspoken War, produced by IdeaCandy, lands on Showmax and M-Net on Wednesday, 12 November 2025.

OriginalMade in South Africa

Slay Queens

Slay Queens is a bold docuseries that dives straight into the glitzy, gritty world of Mzansi’s most talked-about women. New episodes every Friday.

OriginalMade in South Africa

Vaal Riviera

Vaal Riviera follows four Afrikaans families living in the heart of Vaal River society, where family, business, car racing and legacy all come into play. Now streaming, with new episodes on Tuesdays.

Original South Africa

The ABC Killer

The ABC Killer is a twisty true-crime documentary series about serial killer Moses Sithole. Stream now on Showmax.

OriginalMade in South Africa

Collage of images from Showmax's new ad 'Watch Us'

What if we believed the best can come from here?

Let's rewrite the rules of what it means to be local.

Untied S1

Untied explores the deeply personal and often complex experience of divorce, told through the voices of women who have lived it. Stream now, with new episodes every Tuesday.

OriginalMade in South Africa