2 June 2023

Important notice: Security incident affecting user credentials

2 June 2023: Showmax was recently made aware of an external incident where an unknown party published a small number of subscriber login details on an illicit website. The data was not stolen from Showmax. We can confirm this because the majority of the information contained was inaccurate and had no links to our customer base. However, the credentials appear to have been procured by malicious actors and placed on a hacker forum.

As soon as we were notified about this, our cybersecurity team initiated an investigation to assess the scope and nature of the incident.

Our initial investigation showed that some of our customers’ emails and passwords were compromised.

However, customer financial information remains secure. The affected data is no longer available online, and all impacted customers have been notified and advised to reset their passwords.

Protecting the security and privacy of our customers is our top priority. We want to emphasise that this was an external incident and that there was no breach of Showmax’s databases.

We strictly adhere to privacy regulations and are committed to improving our security measures to protect our customers' valuable information. Rest assured that we are taking all necessary steps to ensure the continued safety of your data. We will keep you updated on any developments.

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